Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Return/Exchange requests must be received within 7 days of receipt in order to qualify for a store credit. Any request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging and in the condition it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, email address and the reason for the return and original receipt to:
Raw Hair Factory
6885 Mesa Ridge Pkwy
Fountain, CO 80817
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable condition, a store credit will be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.