We will send you an email to reset your password.
Faq
Indian Hair - Chennai and New Delhi India
Cambodian Hair - Phnom Penh, Cambodia
Indian Hair has a more silky texture than our Cambodian hair. Both the Our Cambodian hair has a thicker more coarse texture.
No, they are not the same! Raw hair, is hair in its natural form with no steam or chemical processing. Virgin hair is, hair the has been steamed to change the curl pattern of the hair.
Our hair is not graded. It is raw and unprocessed hair. Only processed hair is graded.
Yes, the cuticles on our hair is aligned.
All hair offered on our website is single drawn. Single drawn hair will not be thick from weft to tip. We also have semi-double and double drawn hair hair available for purchase. To request semi double drawn or double drawn hair please click the Request A Custom Invoice link at the bottom of the page.
We no longer have MOQ's for sample orders. All wholesale orders must be at least 10 items to receive a wholesale discount.
Yes, we do!
All sample (retail) and wholesale orders can be placed directly on our website. If what you would like to order is not available online you can also place a custom invoice order by clicking the link at the bottom of the page.
We have 2 factories. One in Phnom Penh, Cambodia and one in Chennai, Indian.
We also have a two US offices one in Indianapolis, Indiana and one in Denver, Colorado.
We will be opening another US office and a UK office very soon. We manufacture and distribute our own hair.
Yes! This hair can be bleached, cut, curled, and styled as you would your natural hair.
Hair Tip: After bleaching/lifing hair you should always deep condition the hair to restore moisture to the hair.
No chemicals have been used on our hair. Both our Indian and Cambodian Hair is in its natural state. Our Burmese Hair is steamed for the curl pattern.
No, our hair does not shed excessively. There is minimal to no shedding. Please note that cutting the wefts may result in shedding. When cutting your wefts please remember to seal your wefts to prevent shedding. Also seal the knots on all lace items to prevent shedding.
All orders placed online are processed with three business days(this does not include wholesale orders or custom invoice orders). Please note we are closed on Fridays. We do not ship on Friday Saturday or Sunday. Please remember this when ordering.
Please note processing times are the same for all orders. Choosing and expedited shipping method does not change the processing time of your order. Choosing expedited shipping only speeds up the timeframe that the order will get to you after it is shipped.
****PROCESSING TIMES FOR ORDERS WILL INCREASE UP TO 3-5 ADDITIONAL DAYS DURING SALE EVENTS and HOLIDAYS DUE TO HIGH VOLUME ORDERS. ****
Please take this in consideration prior to completing your order. Sale events increases the likelihood of certain textures/ closures and frontals selling out at a higher rate, just as sale events/holidays may with physical retail stores. Our top priority is that each customer receives quality products and we never compromise on quality due to higher order volumes. Each bundle, closure, or frontal is still REQUIRED to be thoroughly cleaned and dried prior to shipping, in which this process will take longer when order volumes are greatly increased during sale events.
For All Custom Orders Placed Online Through Our Invoicing System : All payments usually take one business day to clear. Your order will begin processing after your payment has cleared. Most custom orders are processed and shipped with 6-10 business days. If your order contains over 200 items we may need additional time to process your order. An email notification will be sent to the email address on your order with all shipping and tracking information. If your order is delayed for any reason you will recieve an email with an expected shipping and delivery date.
We currently restock as we receive inventory. If a product you are searching for is not in stock you can sign up for an email alert to be notified when the product is back in stock.
All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Return/Exchange requests must be received within 7 days of receipt in order to qualify for a store credit. Any request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging and in the condition it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, email address and the reason for the return and original receipt to:
Raw Hair Factory
6885 Mesa Ridge Pkwy
Suite 136
Fountain, CO 80817
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable condition, a store credit will be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
Orders cannot be cancelled or altered after they have been placed.
Yes we do! We offer financing through Sezzle and Behalf.
No, we do not.
As of March 1, 2018 any customer who opens a chargeback will be charged a $50 chargeback fee. All chargebacks will be disputed with our merchant processor and our bank. If you are a member your Member Access will be blocked and you will no longer be able to purchase from our company. You will have 30 calendar days from the initial chargeback to settle any outstanding balance with our company. If you do not settle the balance we will turn your account over to our collection agency.
