Faq
Indian Hair - Chennai and New Delhi India
Cambodian Hair - Phnom Penh, Cambodia
Burmese - Myanmar, Burma
Indian Hair has a more silky texture than both the Cambodian and Burmese Hair. Both the Cambodian and Burmese Hair have a thicker more coarse texture. The Burmese hair is a little more coarse than the Cambodian hair. The Burmese hair is also fuller than both the Cambodian and Indian because of the curly curl pattern.
No, they are not the same! Raw hair, is hair in its natural form with no steam or chemical processing. Virgin hair is, hair the has been steamed to change the curl pattern of the hair.
Our hair is not graded. It is raw and unprocessed hair. Only processed hair is graded.
Yes, the cuticles on our hair is aligned.
All hair offered on our website is single drawn. Single drawn hair will not be thick from weft to tip. (Please see picture below for example). We also have semi-double and double drawn hair hair available for purchase. To request semi double drawn or double drawn hair please click the Request A Custom Invoice link at the top of the page.
We no longer have MOQ's for sample orders. We also no longer charge a $25 retail fee. We now have tiered pricing.
1-9 bundles = sample pricing
10-19 bundles = small wholesale pricing
20-29 bundles = medium wholesale pricing
30 or more bundles = large wholesale pricing
Yes, we do!
All sample (retail) and wholesale orders can be placed directly on our website. If what you would like to order is not available online you can also place a custom invoice order by clicking the link at the top of the page.
We have 2 factories. One in Phnom Penh, Cambodia and one in Chennai, Indian.
We also have a two US offices one in Indianapolis, Indiana and one in Denver, Colorado.
We will be opening another US office and a UK office very soon. We manufacture and distribute our own hair.
Yes! This hair can be bleached, cut, curled, and styled as you would your natural hair.
Hair Tip: After bleaching/lifing hair you should always deep condition the hair to restore moisture to the hair.
No chemicals have been used on our hair. Both our Indian and Cambodian Hair is in its natural state. Our Burmese Hair is steamed for the curl pattern.
No, our hair does not shed excessively. There is minimal to no shedding. Please note that cutting the wefts may result in shedding. When cutting your wefts please remember to seal your wefts to prevent shedding. Also seal the knots on all lace items to prevent shedding.
All payments usually take one business days to clear. Your order will be processed and shipped within 2 business days after your payment clears. We do not ship on weekends. An email notification will be sent to the email address on your order with all shipping and tracking information.
Some items require longer shipping times, please refer to item description. If your item requires a longer shipping time please add that to our normal time frame.
****PROCESSING TIMES FOR ORDERS WILL INCREASE UP TO 3-5 ADDITIONAL DAYS DURING SALE EVENTS and HOLIDAYS DUE TO HIGH VOLUME ORDERS. **** Please take this in consideration prior to completing your order. Sale events increases the likelihood of certain textures/ closures and frontals selling out at a higher rate, just as sale events/holidays may with physical retail stores. Our top priority is that each customer receives quality products and we never compromise on quality due to higher order volumes. Each bundle, closure, or frontal is still REQUIRED to be thoroughly cleaned and dried prior to shipping, in which this process will take longer when order volumes are greatly increased during sale events.
For All Custom Orders Placed Online Through Our Invoicing System : All payments usually take one business day to clear. Your order will begin processing after your payment has cleared. Most custom orders are processed and shipped with 6-10 business days. If your order contains over 200 items we may need additional time to process your order. An email notification will be sent to the email address on your order with all shipping and tracking information. If your order is delayed for any reason you will recieve an email with an expected shipping and delivery date.
We restock the first week of every month. If for any reason what you want is not available you can submit a custom invoice by clicking the link at the top of the page.
If you are unsatisfied with your items for any reason you may request a Return/Exchange. All Return/Exchange request must be received within 3 days after initial product delivery. To request a Return/Exchange please click the link at the top of the page.
PLEASE NOTE ALL EXCHANGES DUE TO CUSTOMERS WANTING TO CHANGE TEXTURES, A MANDATORY 20% RESTOCKING FEE TO COVER LABOR OF THE ORIGINAL BUNDLES AND SHIPPING. REFUNDS WILL NOT BE GIVEN FOR NOT ACKNOWLEDGING PROCESSING AND SHIPPING TIME FRAMES BEFORE ORDERING.
SALE, CUSTOM ITEMS/ORDERS, CLOSURES, FRONTALS AND WIGS ARE NOT REFUNDABLE AND/OR NON EXCHANGEABLE.
TO QUALIFY FOR AN EXCHANGE PLEASE SEE THE REQUIREMENTS BELOW:
An exchange request must be received with 2 DAYS of package delivery.
The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice. To include any gifts or original packaging ex. hair bags.
Merchandise must be physically received before exchange can be granted.
Please allow 72 upon receipt to inspect.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
*Any Chargebacks initiated without initially contacting Raw Hair Factory for resolve, will automatically result in a forfeiture of any exchanges or refunds. All chargebacks will be disputed, then turned over to collections.*
Again, Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
NO Refunds, ALL SALES are Final. We will not cancel, or refund orders for not acknowledging our processing times.
At any time before your order has shipped for any reason you are able to cancel your order.
Please notify us of your order cancellation by clicking the link at the top of the page. A MANDATORY 30% RESTOCKING FEE TO COVER COST OF LABOR OF THE ORIGINAL ORDER WILL BE DEDUCTED FROM YOUR REFUND.
REFUNDS WILL NOT BE GIVEN FOR NOT ACKNOWLEDGING PROCESSING AND SHIPPING TIME FRAMES BEFORE ORDERING.
*Any Chargebacks initiated without initially contacting Raw Hair Factory for resolve, will automatically result in a forfeiture of any exchanges or refunds. All chargebacks will be disputed, then turned over to collections.
Yes we do! We offer financing through Sezzle and Behalf.
No, we do not.
As of March 1, 2018 any customer who opens a chargeback will be charged a $50 chargeback fee. All chargebacks will be disputed with our merchant processor and our bank. If you are a member your Member Access will be blocked and you will no longer be able to purchase from our company. You will have 30 calendar days from the initial chargeback to settle any outstanding balance with our company. If you do not settle the balance we will turn your account over to our collection agency.